Cancellation Policy

If you are unable to travel or make use of the confirmed services, you may be subject to cancellation fees. Changing the period or dates of your already confirmed safari or any alteration will automatically be subject to availability of gorilla/chimpanzee permits and accommodation availability and may lead to a change in the safari quotation. Changing or completely cancelling an already confirmed reservation might potentially be considered as cancelling it. the cancellation policy will be enforced. If a refund needs to be issued for a booking deposit, please be aware that Gorilla permits and Chimpanzee permits Money is never refunded or recovered. Depending upon when the cancellation message comes in the refund calculation will be begin to be taken into consideration as follows.

The customer is solely responsible for any fees incurred due to cancellation, early departure or late arrivals, or no-show, and these fees will be charged appropriately as outlined below:

The year is 2024-2025.

Accommodations:

  • 60 days -90 days 75% Refundable less the money of gorilla, Chimpanzee & golden monkey permits
  • 50 days – 60 days 50% refund less Gorilla, chimpanzee & golden monkey permit
  • 30 days –49 days 40% refund, less gorilla, chimpanzee and golden monkey permit
  • 30 days and bellow No refund at all

Note: Cancellation also on already deposited accommodation will be automatically counted on the side of the guest. Last minute booking: all guests that conform trips is less than 1 month are regarded as last minute booking such guests are required to make full payment of the safari cost. Regarding travel during the Festive Season from June 1st –late September and December 19th to January 3rd, please note that any bookings cancelled after July 1st will result in a cost equivalent to 100% of the total safari cost

How to proceed with payment for the trip:

FULL PAYMENT DETAILS CAN BE SENT TO YOU BY REQUEST

ACTIVE AFRICAN VACATIONS ACCEPTS PAYMENTS IN 2 WAYS.

That is the online payment format that comes with sur charge of 4% on top of the total safari cost, this surcharge its charge by the bank as the owners of the app, and in areas of processing the refund the 4% charge should not be expected by the guest in the event of the cancellation. Below are the details.

PAYMENT DETAILS

You can pay using PESAPAL l (https://payments.pesapal.com/vacationsafaris)
Please note that all payments made using PESAPAL are subject to a surcharge of 4%.by the bank as the owners of the application.

OPTION 2 IS PAYMENT BY TT TRANSFER STRAIGHT ONTO OUR COMPANY ACCOUNT.
DETAILS:
BANK NAME: I&M BANK (FORMER ORIENT BANK)
ACCOUNT NAME: ACTIVE AFRICAN VACATIONS